Refund and Returns Policy

🗒️ Policy Overview

At Elmaram, we strive to ensure a seamless shopping experience for our customers. In compliance with the Egyptian Consumer Protection law, we have established the following Refund and Returns Policy.

🔄 Returns

  1. Timeframe: Customers can initiate a return within 14 days of receiving the item.
  2. Eligibility: Returns are accepted for defective or incorrect items.
  3. Condition: Items must be in their original, unopened condition.

🔄 Refunds

  1. Quality Check: Upon receiving the returned product, it will undergo a quality check.
  2. Refund Process: If the product passes the quality check, the refund will be processed within a maximum of 10 days.
  3. Refund Method: Refunds will be issued according to the customer’s requested method.

📞 Contact Us

For any inquiries or to initiate a return, please contact our customer service through the following channels:

We appreciate your trust in Elmaram and are committed to providing the best possible service.